(“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit this website or contact our helpdesk.

1. Information We Collect

a) Information you provide directly:

• Full name, date of birth, gender (as required for airline bookings)
• Contact details (email address, phone number, mailing address)
• Passport/government ID details (when required for international travel bookings)
• Payment information (card details, billing address) — processed via secure third-party payment processors
• Travel preferences and booking history
• Call recordings or chat transcripts when you contact our helpdesk (where permitted by law and disclosed to you)

b) Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on the Website, referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Search for, book, modify, or cancel flight reservations on your behalf
• Communicate with you about your booking, including confirmations and schedule changes
• Process payments and refunds
• Provide customer support through our helpdesk
• Improve our Website and Services
• Detect and prevent fraud
• Comply with legal and regulatory obligations
• Send you promotional communications, where you have opted in (you may opt out at any time)

3. How We Share Your Information

We may share your information with:

• Airlines and Global Distribution Systems (GDS), as necessary to complete your booking
• Payment processors, to process transactions securely
• Service providers who support our operations (e.g., hosting, analytics, customer support tools), under confidentiality obligations
• Government or regulatory authorities, where required by law
• A successor entity, in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

5. Data Security

We use reasonable administrative, technical, and physical safeguards (such as encryption for payment data and restricted access controls) to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our Website uses cookies and similar technologies to remember your preferences, understand site usage, and support advertising. You can control cookies through your browser settings; disabling cookies may affect Website functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us using the details in Section 10.

8. International Data Transfers

Because airline bookings often involve international carriers and systems, your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from children without parental/guardian involvement in the booking process.

10. Contact Us

For privacy-related questions or requests, you can contact/call our helpdesk anytime.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated “Last Updated” date, and where required, we will notify you directly.