This Refund Policy explains how refunds work for bookings and services made through our helpdesk (“we,” “us,” “our”). Please read this policy carefully before making a purchase.

1. Two Types of Charges

When you book or manage a flight through us, your payment may include two separate components:

1. Airfare, taxes, and airline fees — set and collected on behalf of the operating airline. These are refunded according to the airline’s own fare rules and refund policy, not ours.
2. Our service fee — charged by us for booking assistance, helpdesk support, or reservation management. This is described separately in Section 3 below.

2. Airline Fare Refunds

• Refund eligibility for airfare depends entirely on the fare type you purchased (refundable, partially refundable, or non-refundable) and the airline’s policies at the time of booking.
• If your ticket is refundable, we will submit your refund request to the airline on your behalf. Airline refund processing can take 30-45 business days, depending on the airline and payment method.
• If your ticket is non-refundable, you may still be eligible for a travel credit or partial refund minus airline cancellation fees, subject to the airline’s rules.
• We are not able to override or expedite an airline’s refund decision.

3. Our Service Fee Refunds

• Service fees charged by us for helpdesk assistance are [refundable / non-refundable — specify] once the requested service (e.g., search assistance, booking confirmation, modification request) has been completed.
• If we are unable to complete the requested service (for example, if a booking fails to confirm due to an error on our end), you are entitled to a full refund of our service fee.
• Requests for service fee refunds must be submitted within 45 days of the transaction by contacting our support team.

4. Cancellations Made by You

If you wish to cancel a booking:

• Contact our helpdesk as soon as possible at our Support Phone Number.
• Cancellation outcomes and any applicable fees are determined by the airline’s fare rules in effect at the time of booking.
• Our applicable service fee for processing the cancellation, if any, will be communicated to you before you confirm the cancellation request.

5. Cancellations or Schedule Changes Made by the Airline

If an airline cancels or significantly changes your flight, you may be entitled to a refund, rebooking, or travel credit directly from the airline. We will assist you in submitting and following up on such requests, but the airline makes the final decision.

6. How Refunds Are Processed

• Approved refunds are issued to the original form of payment used at checkout.
• Processing times vary by bank, card issuer, and airline, and may take 45 business days to appear on your statement after approval.
• We will notify you by email once a refund has been processed on our end.

7. Chargebacks

We encourage you to contact our support team to resolve any billing concerns before initiating a chargeback with your bank or card issuer. Unauthorized chargebacks for services already rendered may result in suspension of your account.

8. How to Request a Refund

To request a refund, please contact us with your booking reference number.

9. Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.